Code of Conduct

Nutriment Trade Codes of Conduct

 

Becoming a Trade Partner

• When you first enquire you will receive an application form. This must be filled in and returned for our management team to review.
• On request a trade pack will be sent to you. This is not confirmation of your account being opened. After we receive your feedback, you will receive in writing an update of your trade application.
• You will be accepted as a trade partner depending on your location and the perceived demand in your area. We may allow more than one stockist in any one area.
• As a trade partner you must have an existing customer list prior to ordering.
• Your account must grow over time to solidify your status as a trade partner.
• We require all trade partners to be listed on our website with full address and contact details.
• Trade partners must have storage to hold a minimum of 50kg in stock at any one time to serve the public on top of your customer list.
• All trade accounts will be reviewed on a 6-monthly basis.
• Non-compliance to this Code of Conduct may result in a review of your status as a trade partner.

Ordering

• Orders placed Monday-Thursday before 1pm will be shipped that day for next day delivery (some areas are subject to an additional day in transit). This is a strict cut off time imposed on us by our couriers and cannot be changed.
• Our minimum order is 5kg. Delivery charges apply. Orders over 150kg will be packed onto a pallet and delivered with a pallet courier. Orders under 150kg will be shipped with our designated courier.
• In the unlikely circumstance that we are unable to ship your order on the day required, we will notify you.
• You must place your orders via our website for next day delivery.
• Please ask for access to your account if you haven’t yet logged in.
• Trade orders can be processed between 9am and 5pm, Monday to Friday, however you can place your order in at any time.
• If you are unable to order online you must email your order to trade@nutriment.co using our order form.
• Please let us know if you need an updated order form at any time.
• We cannot guarantee emailed orders will be sent the same day. This heavily depends on volume. Please give as much notice as possible.
• You must supply your full delivery address at the time of ordering.
• Once your order is placed you will receive a proforma invoice. You must confirm the proforma invoice by replying to the email. Payment must be completed by 1pm Monday-Thursday should you require your order to be shipped that day. The only exception to this is if we have agreed payment terms, or you have received in writing that we will ship prior to payment on each individual order. By submitting your payment you confirm that the invoice is correct in terms of products, costing and shipping details. Please note that by accepting you as a BACS payer this is not confirmation of terms, and payment must be transferred prior to your order being shipped.
• Orders more than 400kg may require an additional day to process. Orders more than 1000kg may require a two-day notice period before shipping.
• Once an order has been processed, and completed we will not be able to add to or amend your order. You may, however, place another order for the next available shipping date (an additional delivery charge will apply).

Back Ordering

• If we are out of stock of a product at any stage of processing your order we will ask whether you would like a suitable alternative, whether you wish for us to hold the order until all products are in stock, or whether you wish for us to send the product out separately. If the product is shipped separately this will, where applicable, carry a delivery charge. We endeavour to have enough stock of items so that an out of stock of our manufactured items is not a regular occurrence.

 

 

Selling Platforms

• All trade partners can sell Nutriment products on their own website in addition to their physical shop. Please note that you must fulfil your own orders. We do not offer drop shipping.
• Trade partners are not permitted to sell any Nutriment product on any other sales platforms including, but not limited to Amazon, eBay etc
• If you wish to sell down any other platform you must submit a plan and gain written approval from Nutriment before listing Nutriment products.

 

Freezers

• Lead times on freezers are a minimum of 2 weeks. Should you have a specific date you require delivery then please give us a two-week notice period as a minimum and we will aim to organise installation within this time frame.
• Payment is required prior to the freezer unit being ordered.
• In the unlikely circumstance a Nutriment branded freezer has broken down and is under warranty please notify us so we can speak to our supplier. Please note that if the instructions provided with the unit are not followed the warranty may be affected.
• If a unit is out of warranty it is the responsibility of the store where the freezer is installed to organise an engineer, parts and repair.

Payments

• Website orders: Payment must be provided via our website at the time of ordering via PayPal or credit/debit/AMEX card.
• Emailed orders: Payment can be accepted by cash on collection, BACS or credit/debit/AMEX card.
• We can store card details securely on file, which will speed along your ordering process, however we do still require the email confirmation once you have checked the proforma invoice.
• BACS payments must be made prior to your order being shipped. You must confirm your payment by emailing a remittance advice to trade@nutriment.co for your order to be released.
• If we have agreed terms (which must be in confirmed in writing), payment must be made any date before the invoice becomes overdue. A remittance advice for BACS payments must be provided on each payment to the above email address.
• Late payments or failure to make payments will result in orders being held until your account is up to date.
• We reserve the right to charge interest on late payments at 3% above NatWest base rate. Interest will be charged daily from date of invoice.

 

Deliveries

• Standard next day deliveries will be made between 8am and 8pm, Tuesday to Friday to residential addresses or between 8am and 6pm to business addresses.
• Should you require a time specific or special delivery this must be requested on each order. This will incur the following costs (ex VAT) in addition to our standard shipping charges unless previously agreed in writing:
• AM at £10.00 + VAT on pallet orders and £5.00 + VAT on non-pallet orders.
• By 10:30am at £20.00 + VAT on pallet orders only.
• By 9:00am, only available on non-pallet orders at £25.00 + VAT
• Time specific, only available on pallet orders at £25.00 + VAT
• Please note some areas are not available for AM, PM, 10:30am, 9:00am or timed deliveries.
• In the unlikely circumstance your order is delayed by 1 day you are expected to accept the delivery and check the contents prior to refusing the delivery. Refused deliveries will not be reimbursed unless all contents are checked. If contents are not suitable we will organise, where possible, for that order to be collected and a new order redelivered.

 

• If your order has any product damaged or missing, we require a written notification within 24hours of accepting your delivery. Credits or replacements will not be granted should you notify us any later than this period.
• If any products are damaged or defrosted in transit, we require you to email photographs on the same day as delivery for a credit note or replacements to be granted.
• We are unable to offer drop-shipping for any trade partner.

Newsletters

• We will keep our trade partners informed of updates via email newsletter. Please accept these as notice of new products, pricing updates and developments at Nutriment.
• We aim to send this out every few months. If you are not receiving these then please let us know.

 

Sample Voucher Scheme

• We are committed to increasing footfall for all trade partners. One of the ways we do this is by offering Sample vouchers to new direct customers. This gives them 1 free 500g tray to redeem from a local stockist.
• Please email Ryan if you wish to be included on this scheme.
• When you receive a voucher please fill in the details and return via post to our Head Office address.
• You will then be provided with a credit note for the sample given.
• You can opt out of this scheme at any time by emailing Ryan.
• Trade partners who refer their own customers or enquiries to Nutriment to obtain a voucher will be removed from the referral list. Customers must place an order for delivery to be eligible for a sample voucher.
• Sample vouchers will be sent out quarterly to tie in with Easter, Summer holidays and Christmas.

 

 

Our promise to you:

• We promise to make every effort to direct customers to our trade partners through various means highlighted in our trade newsletters.
• We promise to prioritise trade orders over direct customer orders in terms of stock allocation and speed of processing orders.
• We promise to never undercut on our RRPs to direct customers.
• Please note that in line with other raw food companies we do offer breeder and military discount available for direct customers.
• We promise to never run a sale to our direct customers unless the same, or further discounted, offer is available for trade.
• We promise to offer nutritional advice via our phone lines on 01276 63554 during the hours of 9am and 5pm, Monday to Saturday.
• We promise to supply available POS when requested. If you require a POS item that is not available we are more than happy to source and quote.

 

 

By confirming your order or providing payment you confirm that you fully understand our Codes of Conduct. If you require further clarification on any point(s) then please give us a call on 01276 63554.